HomeTerms & Conditions

Interpretation & General

“Client” is the person, firm, company or organization for whom Errand Runners has agreed to provide the Services in accordance with these conditions; “ Errand Runners Co. Ltd; “Contract” is the Contract for the facilitation of Errand Services which shall be governed by these conditions; “Services” means the Errand Services to be provided by  Errand Runners to or for the Client; “Charge” means the Charge payable by the Client to  Errand Runners as notified by  Errand Runners from time to time.

Errand Runners shall be entitled to alter and vary these conditions from time to time without any liability to the Client. It is the Client’s responsibility to check these pages periodically for any updates.

Errand Runners's normal hours are 08.30 – 18.00 Monday to Friday. Where  Errand Runners is required to provide Services outside of these hours  Errand Runners shall be entitled to make an extra Charge to the Client for this reason, and the same shall be notified to the Client ahead of time. Outside normal hours, the Client may reach  Errand Runners by telephone, voice, or e-mail.  Errand Runners will respond to all messages left by the Client as soon as possible.

Telephone calls between  Errand Runners and the Client may be recorded and monitored from time to time.

Supply of the Services
Errand Runners shall provide the Services to the Client subject to these Conditions or such other conditions as may be agreed in writing between  Errand Runners and the Client.

The Service permits the Client to instruct  Errand Runners to facilitate errands for or on the behalf of the Client. This may involve the pick up and/ or delivery of personal or other items, messages or goods.  Errand Runners does not currently provide the broad spectrum of services as mainstream lifestyle management companies, and therefore reserves the right to decline to facilitate requests requiring non-specialist errand running skills.  Errand Runners may also decline to run an errand which it deems immoral or unlawful.

Errand Runners has a weight restriction of 20kg applicable to all carriages. Outsize items may attract an extra Charge or declined to be carried by  Errand Runners.

The turnaround time for normal errands (errands requiring no waiting, within  Errand Runners area of coverage, not encumbered by other agreements e.g. specified ‘time-bound’ and ‘urgent’) is 24 hours. However  Errand Runners intends to facilitate all errand requests within the same working day, if such request has been received by  Errand Runners by the errand reception-cut-off time of 3pm. Requests received after 3pm may be facilitated the following working day.

Where  Errand Runners is unable to run any errands it will inform the Client as soon as is reasonably possible.

Subject to any special terms agreed, the Client shall pay  Errand Runners the Charge and any additional sums agreed between  Errand Runners and the Client for the provision of the Services.

Errand Runners shall be entitled to vary the Charge from time to time and shall communicate any such changes to the Client before any payment is made.

Errand Runners shall be entitled to invoice the Client for any incidental costs incurred during the facilitation of the Client’s request, including costs from unexpected delays, toll charges etc.

All payments made to  Errand Runners via Credit Card transactions are liable to a 3% handling charge. This handling charge of 3% is added to the total sum owing to  Errand Runners by the Client.

All quotations given and charges mentioned will be exclusive of VAT unless otherwise stated.

The Charge and any additional sum due shall be paid by the Client (without any set off, counterclaim or other deduction) in advance or within ten days of  Errand Runners’ invoice date.

A late payment penalty of 5% of the total invoiced charge will be payable to  Errand Runners should payments not be received by  Errand Runners within 14 days after the due date billed.

Client’s Responsibilities
Services provided by Errand Runners are provided expressly for the Client or any person or group named by the Client to receive the Service.

The Client shall not request of  Errand Runners to run errands which are immoral or unlawful in nature.

The Client shall endeavor to provide  Errand Runners with as much detailed information as possible regarding their request in order for Errand Runners to provide excellent service.

The Client shall not ask  Errand Runners to run errands to, from and for people or places where  Errand Runners staff or associates may experience any form of abuse, bodily harm or death.

If the Client should request that  Errand Runners use the Client’s credit card and /or credit facilities for the purpose of rendering Services, the Client shall, promptly and upon request, provide written confirmation of such authorization (in such form as  Errand Runners shall request) for  Errand Runners to use any such credit facility. The Client acknowledges and agrees that  Errand Runners shall have no liability or be responsible in any way whatsoever in respect of the use of the Client’s credit card and /or other credit card facilities provided that  Errand Runners acts in accordance with the instructions issued by the Client in relation thereto.

Termination and refunds
When the Client has entered into an agreement with  Errand Runners by assigning an errand and making payment for same, requests for refunds may only be accommodated in the following circumstances:

  • where Errand Runners has not already begun to process the request.
  • where the errand does not require same day facilitation, in which case a minimum 24hour notice period by the Client is applicable.

Errand Runners will make refunds less direct costs to itself including any handling costs

Without prejudice to any other rights and remedies available,  Errand Runners shall have the right to terminate the Contract for the provision of all or any of the Services upon written notice if the Client commits a serious breach of these conditions.

On termination for any reason whatsoever, the Client shall immediately make payment to  Errand Runners of all and any sums outstanding and owing to Errand Runners under these conditions (including the Charge or any outstanding balance)

Errand Runners shall not be liable for any loss, cost, expense or damage of any nature whatsoever (whether direct or indirect) resulting from the use of  Errand Runners Services, except where it is expressly determined that a person acting under the direct instruction of  Errand Runners has knowingly acted in a negligent manner.

Errand Runners warrants to the Client that  Errand Runners shall use all of its reasonable endeavors to provide the Services using reasonable care and skill and, as far as reasonably possible, in accordance with the Clients requests and instructions.

Errand Runners shall have no liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from requests or instructions supplied by the Client which are incomplete, incorrect or inaccurate or arising from their late arrival or non arrival, or any other fault of the Client.

Errand Runners shall not be liable or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure, any of  Errand Runners' obligations in relation to the Services, if the delay or failure was due to any cause beyond  Errand Runners' reasonable control.

Subject to the provisions of these Conditions of Service, the maximum liability of  Errand Runners to the Client for breach of any of its obligations hereunder shall be limited to the value of the Charge (provided that the Charge has at such time been paid by the Client in full).

Disclosure of information
All information received by  Errand Runners in relation to the Client shall remain confidential and, except as maybe required by law,  Errand Runners shall not, without the Client’s prior written consent, disclose or divulge to any third party any information of any nature whatsoever in relation to the Client.

Unless  Errand Runners receives notice from the Client to the contrary, Errand Runners shall from time to time provide to the Client (by post, telephone or email) such information in relation to the Services that  Errand Runners considers may be of interest to the Client.

Under the Data Protection Act 1984 the Client shall be entitled upon written request to view any personal records or information held by  Errand Runners relating to the Client. Errand Runners shall be entitled to Charge an administrative fee for this service, which shall be set at the time of the Client’s request.

These conditions (together with any other terms and conditions agreed in writing between  Errand Runners and the Client from time to time) constitute the entire agreement between the parties, and supercede any previous agreement or understanding and may not be varied except on notice from  Errand Runners. All other terms and conditions express or implied by a statute or otherwise are excluded to the fullest extents permitted by Law.

Any notice required or permitted to be given by either party to the other under these conditions shall be in writing addressed to the other party at it’s registered office or principal place of business or residential address (as the case may be) or such other address as may at the relevant time have been notified pursuant to the provision to the party giving notice. Any notice may be sent by first class post, facsimile transmission or email and notice shall be deemed to have been served on the expiry of 48 hours in the case of post or at the time of transmission in the case of facsimile or email transmission.

No failure or delay by  Errand Runners in exercising any of its rights under the Contract shall be deemed to be a waiver of that right, and no waiver by  Errand Runners of any breach of the Contract by the Client shall be considered as a waiver of any subsequent breach of the same or any other provision.

If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in parts, the validity of the other provisions of these conditions will still stand.

These conditions and the Contract to which they relate shall be governed and construed in accordance with Kenyan Law and the parties shall submit to the exclusivity and jurisdiction of the Kenyan Courts.

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